Discovering customer intent in real-time for streamlining service desk conversations
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Ullas Nambiar, Tanveer A. Faruquie, L. Venkata Subramaniam, Sumit Negi, Ganesh Ramakrishnan
Discovering customer intent in real-time for streamlining service desk conversations
CIKM, 2011.

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@inproceedings{CIKM-2011-NambiarFSNR,
	author        = "Ullas Nambiar and Tanveer A. Faruquie and L. Venkata Subramaniam and Sumit Negi and Ganesh Ramakrishnan",
	booktitle     = "{Proceedings of the 20th ACM International Conference on Information and Knowledge Management}",
	doi           = "10.1145/2063576.2063776",
	isbn          = "978-1-4503-0717-8",
	pages         = "1383--1388",
	publisher     = "{ACM}",
	title         = "{Discovering customer intent in real-time for streamlining service desk conversations}",
	year          = 2011,
}

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