@inproceedings{CIKM-2011-NambiarFSNR,
	author        = "Ullas Nambiar and Tanveer A. Faruquie and L. Venkata Subramaniam and Sumit Negi and Ganesh Ramakrishnan",
	booktitle     = "{Proceedings of the 20th ACM International Conference on Information and Knowledge Management}",
	doi           = "10.1145/2063576.2063776",
	isbn          = "978-1-4503-0717-8",
	pages         = "1383--1388",
	publisher     = "{ACM}",
	title         = "{Discovering customer intent in real-time for streamlining service desk conversations}",
	year          = 2011,
}