@inproceedings{CIKM-2012-GangadharaiahC,
	author        = "Rashmi Gangadharaiah and Rose Catherine",
	booktitle     = "{Proceedings of the 21st ACM International Conference on Information and Knowledge Management}",
	doi           = "10.1145/2396761.2398486",
	isbn          = "978-1-4503-1156-4",
	pages         = "1627--1631",
	publisher     = "{ACM}",
	title         = "{PriSM: discovering and prioritizing severe technical issues from product discussion forums}",
	year          = 2012,
}