@inproceedings{CSCW-1994-KrautRCF,
	author        = "Robert E. Kraut and Ronald E. Rice and Colleen Cool and Robert S. Fish",
	booktitle     = "{Proceedings of the Fifth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/192844.192858",
	isbn          = "0-89791-689-1",
	pages         = "13--21",
	publisher     = "{ACM}",
	title         = "{Life and Death of New Technology: Task, Utility and Social Influences on the Use of a Communication Medium}",
	year          = 1994,
}