@inproceedings{CSCW-1998-KobayashiSSTDW,
	author        = "Makoto Kobayashi and Masahide Shinozaki and Takashi Sakairi and Maroun Touma and Shahrokh Daijavad and Catherine G. Wolf",
	booktitle     = "{Proceedings of the Seventh ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/289444.289484",
	isbn          = "1-58113-009-0",
	pages         = "99--109",
	publisher     = "{ACM}",
	title         = "{Collaborative Customer Services Using Synchronous Web Browser Sharing}",
	year          = 1998,
}