@inproceedings{CSCW-2000-TangBRI,
	author        = "John C. Tang and Austina de Bonte and Mary Beth Raven and Ellen Isaacs",
	booktitle     = "{Proceedings of the Eighth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/358916.362075",
	isbn          = "1-58113-222-0",
	pages         = "363",
	publisher     = "{ACM}",
	title         = "{Instant messaging: products meet workplace users}",
	year          = 2000,
}