@inproceedings{CSCW-2002-IsaacsWWSK,
	author        = "Ellen Isaacs and Alan Walendowski and Steve Whittaker and Diane J. Schiano and Candace A. Kamm",
	booktitle     = "{Proceedings of the Ninth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/587078.587081",
	isbn          = "1-58113-560-2",
	pages         = "11--20",
	publisher     = "{ACM}",
	title         = "{The character, functions, and styles of instant messaging in the workplace}",
	year          = 2002,
}