@inproceedings{CSCW-2012-RooksbyK,
	author        = "John Rooksby and Ali Khajeh-Hosseini",
	booktitle     = "{Proceedings of the 15th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/2145204.2145257",
	isbn          = "978-1-4503-1086-4",
	pages         = "335--338",
	publisher     = "{ACM}",
	title         = "{Diagnostic work in cloud computing: discussion forums, community and troubleshooting}",
	year          = 2012,
}