@inproceedings{CSCW-2015-KilicHS,
	author        = "Mehmet Kilic and Peter Heinrich and Gerhard Schwabe",
	booktitle     = "{Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing}",
	doi           = "10.1145/2675133.2675289",
	isbn          = "978-1-4503-2922-4",
	pages         = "1324--1335",
	publisher     = "{ACM}",
	title         = "{Coercing into Completeness in Financial Advisory Service Encounters}",
	year          = 2015,
}