@inproceedings{DHM-2009-PandithLD,
author = "Akshatha Pandith and Mark Lehto and Vincent G. Duffy",
booktitle = "{Proceedings of the Second International Conference on Digital Human Modeling}",
doi = "10.1007/978-3-642-02809-0_76",
isbn = "978-3-642-02808-3",
pages = "717--726",
publisher = "{Springer International Publishing}",
series = "{Lecture Notes in Computer Science}",
title = "{The Impact of Change in Software on Satisfaction: Evaluation Using Critical Incident Technique (CIT)}",
volume = 5620,
year = 2009,
}
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