@inproceedings{DUXU-DP-2014-ChapmanP,
	author        = "Lorraine Chapman and Scott Plewes",
	booktitle     = "{Proceedings of the Third International Conference on Design, User Experience, and Usability. Part IV: User Experience Design Practice}",
	doi           = "10.1007/978-3-319-07638-6_2",
	isbn          = "978-3-319-07637-9",
	pages         = "12--22",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{A UX Maturity Model: Effective Introduction of UX into Organizations}",
	volume        = 8520,
	year          = 2014,
}