@inproceedings{DocEng-2012-PruittW,
	author        = "Steve Pruitt and Anthony J. Wiley",
	booktitle     = "{Proceedings of the 12th Symposium on Document Engineering}",
	doi           = "10.1145/2361354.2361387",
	isbn          = "978-1-4503-1116-8",
	pages         = "141--144",
	publisher     = "{ACM}",
	title         = "{HP relate: a customer communication system for the SMB market}",
	year          = 2012,
}