@inproceedings{HCI-CCAD-1999-Pankoke-BabatzKJ,
	author        = "Uta Pankoke-Babatz and Konrad Klöckner and Phillip Jeffrey",
	booktitle     = "{Proceedings of the Eighth International Conference on Human-Computer Interaction. Volume 2: Communication, Cooperation, and Application Design}",
	isbn          = "0-8058-3392-7",
	pages         = "313--317",
	publisher     = "{Lawrence Erlbaum}",
	title         = "{Norms and conventions in collaborative systems}",
	url           = "http://www.ece.ubc.ca/~phillipj/papers/NormsConventions.pdf",
	year          = 1999,
}