@inproceedings{HIMI-IIE-2007-KimCLA,
	author        = "Chulwoo Kim and Pilsung Choe and Mark R. Lehto and Jan P. Allebach",
	booktitle     = "{Proceedings of the Symposium on Human Interface and the Management of Information. Part II: Interacting in Information Environments}",
	doi           = "10.1007/978-3-540-73354-6_6",
	isbn          = "978-3-540-73353-9",
	pages         = "47--53",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Effect of Providing a Web-Based Collaboration Medium for Remote Customer Troubleshooting Tasks}",
	volume        = 4558,
	year          = 2007,
}