@inproceedings{ICEIS-v2-2005-KrauthMPS,
	author        = "Elfriede Krauth and Hans Moonen and Viara Popova and Martijn C. Schut",
	booktitle     = "{Proceedings of the Seventh International Conference on Enterprise Information Systems, Volume 2}",
	isbn          = "972-8865-19-8",
	pages         = "239--247",
	title         = "{Performance Measurement and Control in Logistics Service Providing}",
	year          = 2005,
}