@inproceedings{ICEIS-v3-2003-AkatsuKK,
	author        = "Masaharu Akatsu and Shoji Konno and Norihisa Komoda",
	booktitle     = "{Proceedings of the Fifth International Conference on Enterprise Information Systems, Volume 3}",
	pages         = "191--196",
	title         = "{Analysis on Relation Between Service Parameters for Service Level Management and System Utilization}",
	year          = 2003,
}