@inproceedings{ICSE-2004-SkeneLE,
	author        = "James Skene and D. Davide Lamanna and Wolfgang Emmerich",
	booktitle     = "{Proceedings of the 26th International Conference on Software Engineering}",
	doi           = "10.1109/ICSE.2004.1317440",
	editor        = "Anthony Finkelstein and Jacky Estublier and David S. Rosenblum",
	isbn          = "0-7695-2163-0",
	pages         = "179--188",
	publisher     = "{IEEE Computer Society}",
	title         = "{Precise Service Level Agreements}",
	year          = 2004,
}