@inproceedings{ICSM-2003-SmitWD,
	author        = "Sander Smit and Peter H. N. de With and Gert-Jan van Dijk",
	booktitle     = "{Proceedings of the 19th International Conference on Software Maintenance}",
	doi           = "10.1109/ICSM.2003.1235423",
	isbn          = "0-7695-1905-9",
	pages         = "209--None",
	publisher     = "{IEEE Computer Society}",
	title         = "{Evolution of a Software Maintenance Organization from Cost Center to Service Center}",
	year          = 2003,
}