@inproceedings{ICSM-2004-SoodD,
	author        = "H. Raj Sood and Duane Delaurier",
	booktitle     = "{Proceedings of the 20th International Conference on Software Maintenance}",
	doi           = "10.1109/ICSM.2004.1357851",
	isbn          = "0-7695-2213-0",
	pages         = "503",
	publisher     = "{IEEE Computer Society}",
	title         = "{An Approach to Measure Software Maintenance and Support as a Value Added Component of To-Day’s Business}",
	year          = 2004,
}