@inproceedings{KDIR-2010-KaiserSB,
	author        = "Carolin Kaiser and Sabine Schlick and Freimut Bodendorf",
	booktitle     = "{Proceedings of the Second International Conference on Knowledge Discovery and Information Retrieval}",
	isbn          = "978-989-8425-28-7",
	pages         = "56--64",
	publisher     = "{SciTePress}",
	title         = "{Discovering Critical Situations in Online Social Networks — A Neuro Fuzzy Approach to Alert Marketing Managers}",
	year          = 2010,
}