@inproceedings{KMIS-2010-Semmelrock-PicejM,
	author        = "Maria Semmelrock-Picej and Judith Michael",
	booktitle     = "{Proceedings of the Second International Conference on Knowledge Management and Information Sharing}",
	isbn          = "978-989-8425-30-0",
	pages         = "300--306",
	publisher     = "{SciTePress}",
	title         = "{Towards a System for Managing Collaborative Customer Knowledge}",
	year          = 2010,
}