@inproceedings{MSR-2016-BlazB,
	author        = "Cássio Castaldi Araujo Blaz and Karin Becker",
	booktitle     = "{Proceedings of the 13th Working Conference on Mining Software Repositories}",
	doi           = "10.1145/2901739.2901781",
	isbn          = "978-1-4503-4186-8",
	pages         = "235--246",
	publisher     = "{ACM}",
	title         = "{Sentiment analysis in tickets for IT support}",
	year          = 2016,
}