@inproceedings{SAC-2003-NenkovaB,
	author        = "Ani Nenkova and Amit Bagga",
	booktitle     = "{Proceedings of the 18th Symposium on Applied Computing}",
	pages         = "789--792",
	publisher     = "{ACM}",
	title         = "{Email Classification for Contact Centers}",
	year          = 2003,
}