@inproceedings{SIGIR-2011-Carterette,
	author        = "Ben Carterette",
	booktitle     = "{Proceedings of the 34th International ACM SIGIR Conference on Research and Development in Information Retrieval}",
	doi           = "10.1145/2009916.2010037",
	isbn          = "978-1-4503-0757-4",
	pages         = "903--912",
	publisher     = "{ACM}",
	title         = "{System effectiveness, user models, and user utility: a conceptual framework for investigation}",
	year          = 2011,
}