@inproceedings{CAiSE-2014-SenderovichWGM,
	author        = "Arik Senderovich and Matthias Weidlich and Avigdor Gal and Avishai Mandelbaum",
	booktitle     = "{Proceedings of the 26th International Conference on Advanced Information Systems Engineering}",
	doi           = "10.1007/978-3-319-07881-6_4",
	isbn          = "978-3-319-07880-9",
	pages         = "42--57",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Queue Mining — Predicting Delays in Service Processes}",
	volume        = 8484,
	year          = 2014,
}