@inproceedings{CHI-1991-PalmiterE,
	author        = "Susan Palmiter and Jay Elkerton",
	booktitle     = "{Proceedings of the Ninth ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/108844.108906",
	isbn          = "0-89791-383-3",
	pages         = "257--263",
	publisher     = "{ACM}",
	title         = "{An evaluation of animated demonstrations of learning computer-based tasks}",
	year          = 1991,
}