@inproceedings{CHI-1996-AckermanP,
	author        = "Mark S. Ackerman and Leysia Palen",
	booktitle     = "{Proceedings of the 14th ACM SIGCHI Conference on Human Factors in Computing Systems: Common Ground}",
	doi           = "10.1145/238386.238528",
	isbn          = "0-89791-777-4",
	pages         = "268--275",
	publisher     = "{ACM}",
	title         = "{The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System}",
	year          = 1996,
}