Anne Miller
Integrating Human Factors in Customer Support Systems Development Using a Multi-Level Organisational Approach
CHI, 1996.
@inproceedings{CHI-1996-Miller,
author = "Anne Miller",
booktitle = "{Proceedings of the 14th ACM SIGCHI Conference on Human Factors in Computing Systems: Common Ground}",
doi = "10.1145/238386.238574",
isbn = "0-89791-777-4",
pages = "368--375",
publisher = "{ACM}",
title = "{Integrating Human Factors in Customer Support Systems Development Using a Multi-Level Organisational Approach}",
year = 1996,
}