@inproceedings{CHI-2004-HeerGRDM,
	author        = "Jeffrey Heer and Nathaniel Good and Ana Ramirez and Marc Davis and Jennifer Mankoff",
	booktitle     = "{Proceedings of the 22nd ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/985692.985751",
	isbn          = "1-58113-702-8",
	pages         = "463--470",
	publisher     = "{ACM}",
	title         = "{Presiding over accidents: system direction of human action}",
	year          = 2004,
}