@inproceedings{CHI-2005-BlackmonKP,
	author        = "Marilyn Hughes Blackmon and Muneo Kitajima and Peter G. Polson",
	booktitle     = "{Proceedings of the 23rd ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1054972.1054978",
	isbn          = "1-58113-998-5",
	pages         = "31--40",
	publisher     = "{ACM}",
	title         = "{Tool for accurately predicting website navigation problems, non-problems, problem severity, and effectiveness of repairs}",
	year          = 2005,
}