@inproceedings{CHI-2009-BickmorePJ,
	author        = "Timothy W. Bickmore and Laura M. Pfeifer and Brian W. Jack",
	booktitle     = "{Proceedings of the 27th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1518701.1518891",
	isbn          = "978-1-60558-246-7",
	pages         = "1265--1274",
	publisher     = "{ACM}",
	title         = "{Taking the time to care: empowering low health literacy hospital patients with virtual nurse agents}",
	year          = 2009,
}