@inproceedings{CHI-2011-DenefKO,
	author        = "Sebastian Denef and David V. Keyson and Reinhard Oppermann",
	booktitle     = "{Proceedings of the 29th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/1978942.1979225",
	isbn          = "978-1-4503-0228-9",
	pages         = "1949--1958",
	publisher     = "{ACM}",
	title         = "{Rigid structures, independent units, monitoring: organizing patterns in frontline firefighting}",
	year          = 2011,
}