@inproceedings{CIKM-2016-MariappanPRDPR,
	author        = "Ragunathan Mariappan and Balaji Peddamuthu and Preethi R. Raajaratnam and Sandipan Dandapat and Neeta Pande and Shourya Roy",
	booktitle     = "{Proceedings of the 25th ACM International Conference on Information and Knowledge Management}",
	doi           = "10.1145/2983323.2983342",
	isbn          = "978-1-4503-4073-1",
	pages         = "2493--2496",
	publisher     = "{ACM}",
	title         = "{QART: A Tool for Quality Assurance in Real-Time in Contact Centers}",
	year          = 2016,
}