@inproceedings{CSCW-2004-AvrahamiH,
	author        = "Daniel Avrahami and Scott E. Hudson",
	booktitle     = "{Proceedings of the 10th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1031607.1031692",
	isbn          = "1-58113-810-5",
	pages         = "515--518",
	publisher     = "{ACM}",
	title         = "{QnA: augmenting an instant messaging client to balance user responsiveness and performance}",
	year          = 2004,
}