@inproceedings{CSCW-2004-BarrettKMHTP,
	author        = "Rob Barrett and Eser Kandogan and Paul P. Maglio and Eben M. Haber and Leila Takayama and Madhu Prabaker",
	booktitle     = "{Proceedings of the 10th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1031607.1031672",
	isbn          = "1-58113-810-5",
	pages         = "388--395",
	publisher     = "{ACM}",
	title         = "{Field studies of computer system administrators: analysis of system management tools and practices}",
	year          = 2004,
}