Behind the help desk: evolution of a knowledge management system in a large organization
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Christine Halverson, Thomas Erickson, Mark S. Ackerman
Behind the help desk: evolution of a knowledge management system in a large organization
CSCW, 2004.

CSCW 2004
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@inproceedings{CSCW-2004-HalversonEA,
	author        = "Christine Halverson and Thomas Erickson and Mark S. Ackerman",
	booktitle     = "{Proceedings of the 10th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1031607.1031657",
	isbn          = "1-58113-810-5",
	pages         = "304--313",
	publisher     = "{ACM}",
	title         = "{Behind the help desk: evolution of a knowledge management system in a large organization}",
	year          = 2004,
}

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Bibliography of Software Language Engineering in Generated Hypertext (BibSLEIGH) is created and maintained by Dr. Vadim Zaytsev.
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