@inproceedings{CSEET-2001-DonaldsonJ01a,
	author        = "John Donaldson and John Jenkins",
	booktitle     = "{Proceedings of the 14th Conference on Software Engineering Education and Training}",
	doi           = "10.1109/CSEE.2001.913842",
	isbn          = "0-7695-1059-0",
	pages         = "187--190",
	publisher     = "{IEEE Computer Society}",
	title         = "{Systems Failures: An Approach to Building a Coping Strategy}",
	year          = 2001,
}