@inproceedings{HCI-CCAD-1999-HollnagelN,
	author        = "Erik Hollnagel and Yuji Niwa",
	booktitle     = "{Proceedings of the Eighth International Conference on Human-Computer Interaction. Volume 2: Communication, Cooperation, and Application Design}",
	isbn          = "0-8058-3392-7",
	pages         = "1211--1215",
	publisher     = "{Lawrence Erlbaum}",
	title         = "{The collaboration between operators and procedures: a cognitive systems engineering approach to performance improvement}",
	year          = 1999,
}