@inproceedings{HIMI-IKC-2015-SouzaBSBCA,
	author        = "Jéssica Oliveira de Souza and Leonardo Castro Botega and José Eduardo Santarém Segundo and Claudia Beatriz Berti and Márcio Roberto de Campos and Regina Borges de Araujo",
	booktitle     = "{Proceedings of the 17th International Conference on Human Interface and the Management of Information. Part II: Information and Knowledge in Context}",
	doi           = "10.1007/978-3-319-20618-9_4",
	isbn          = "978-3-319-20617-2",
	pages         = "33--44",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Conceptual Framework to Enrich Situation Awareness of Emergency Dispatchers}",
	volume        = 9173,
	year          = 2015,
}