@inproceedings{ICEIS-HCI-2008-ZineldinV,
	author        = "Mosad Zineldin and Valiantsina Vasicheva",
	booktitle     = "{Proceedings of the 10th International Conference on Enterprise Information Systems, Volume 5: HCI}",
	isbn          = "978-989-8111-40-1",
	pages         = "118--123",
	title         = "{A Cyber Organization in the Cyber World — ICT and e.Total Relationship Management (e.TRM)}",
	year          = 2008,
}