@inproceedings{ICEIS-J-2009-LimaLO,
	author        = "Sinésio Teles de Lima and Fernanda Lima and Káthia Marçal de Oliveira",
	booktitle     = "{Revised Selected Papers of the 11th International Conference on Enterprise Information Systems}",
	doi           = "10.1007/978-3-642-01347-8_71",
	isbn          = "978-3-642-01346-1",
	pages         = "858--869",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Business Information Processing}",
	title         = "{Evaluating the Accessibility of Websites to Define Indicators in Service Level Agreements}",
	volume        = 24,
	year          = 2009,
}