@inproceedings{ICEIS-v2-2014-Kupper,
	author        = "Torben Küpper",
	booktitle     = "{Proceedings of the 16th International Conference on Enterprise Information Systems, Volume 2}",
	doi           = "10.5220/0004867105730582",
	isbn          = "978-989-758-028-4",
	pages         = "573--582",
	publisher     = "{SciTePress}",
	title         = "{Measuring the Success of Social CRM — First Approach and Future Research}",
	year          = 2014,
}