@inproceedings{ICEIS-v4-2003-RaggadL,
	author        = "Bel G. Raggad and Jim Lawler",
	booktitle     = "{Proceedings of the Fifth International Conference on Enterprise Information Systems, Volume 4}",
	pages         = "324--328",
	title         = "{Customer Loyalty in E-Business}",
	year          = 2003,
}