@inproceedings{KDD-1997-Xia,
	author        = "Paul Xia",
	booktitle     = "{Proceedings of the Third International Conference on Knowledge Discovery and Data Mining}",
	ee            = "http://www.aaai.org/Library/KDD/1997/kdd97-059.php",
	isbn          = "1-57735-027-8",
	pages         = "279--282",
	publisher     = "{AAAI Press}",
	title         = "{Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing}",
	year          = 1997,
}