@inproceedings{KDD-2011-VijayaraghavanK,
	author        = "Ravi Vijayaraghavan and P. V. Kannan",
	booktitle     = "{Proceedings of the 17th International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/2020408.2020537",
	isbn          = "978-1-4503-0813-7",
	pages         = "779",
	publisher     = "{ACM}",
	title         = "{Applications of data mining and machine learning in online customer care}",
	year          = 2011,
}