Priscilla Heinze, Dennis Geers
Quality Management in Knowledge Intensive Business Processes — Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises
KMIS, 2009.
@inproceedings{KMIS-2009-HeinzeG,
author = "Priscilla Heinze and Dennis Geers",
booktitle = "{Proceedings of the First International Conference on Knowledge Management and Information Sharing}",
isbn = "978-989-674-013-9",
pages = "276--279",
publisher = "{INSTICC Press}",
title = "{Quality Management in Knowledge Intensive Business Processes — Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises}",
year = 2009,
}