@inproceedings{KMIS-2010-FaedAW,
	author        = "Alireza Faed and Afsaneh Ashouri and Chen Wu",
	booktitle     = "{Proceedings of the Second International Conference on Knowledge Management and Information Sharing}",
	isbn          = "978-989-8425-30-0",
	pages         = "113--120",
	publisher     = "{SciTePress}",
	title         = "{The Impact of Trust and Interactivity on Intensifying Customer Loyalty for CRM}",
	year          = 2010,
}