@inproceedings{KMIS-2014-Milakovich,
	author        = "Michael E. Milakovich",
	booktitle     = "{Proceedings of the Sixth International Conference on Knowledge Management and Information Sharing}",
	doi           = "10.5220/0005021001090118",
	isbn          = "978-989-758-050-5",
	pages         = "109--118",
	publisher     = "{SciTePress}",
	title         = "{Digital Governance and Collaborative Strategies for Improving Service Quality }",
	year          = 2014,
}