@article{SCAM-J-2009-HollandD11,
	author        = "Suzi Holland and Ray Dawson",
	doi           = "10.1007/s11219-010-9121-8",
	journal       = "{Software Quality Journal}",
	number        = 2,
	pages         = "393--409",
	title         = "{Classification and selection of tools for quality knowledge management}",
	volume        = 19,
	year          = 2011,
}