Travelled to:1 × Portugal
Collaborated with:B.Poulson J.C.Huang S.Newell
Talks about:commodit (1) strateg (1) revers (1) center (1) trend (1) studi (1) manag (1) plan (1) case (1) call (1)
Person: Robert D. Galliers
DBLP: Galliers:Robert_D=
Contributed to:
2004Wrote 1 papers:
- ICEIS-v3-2004-PoulsonHNG #case study
- Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center (BP, JCH, SN, RDG), pp. 396–402.