@inproceedings{CHI-2000-RickenbergR,
	author        = "Raoul Rickenberg and Byron Reeves",
	booktitle     = "{Proceedings of the 18th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/332040.332406",
	isbn          = "1-58113-216-6",
	pages         = "49--56",
	publisher     = "{ACM}",
	title         = "{The effects of animated characters on anxiety, task performance, and evaluations of user interfaces}",
	year          = 2000,
}